Here are some of the questions we hear most frequently. If there are other questions you'd like to see asked and answered on this page, please use our contact form to pass them along.

What do I need to do before the floor is installed?

The best and safest installation will be achieved if all the conditions listed here are met before installation begins:

  • All masonry is complete
  • All painting, plaster, tile, marble, is complete
  • All overhead work is complete (lighting, goals, etc.)
  • The building is enclosed and weathertight
  • Concrete sub-floors are at 1/8" and 10'
  • Concrete floors are dry and clean
  • Temperature of 65 degrees has been maintained for one week
  • Humidity is stabilized at between 35% and 50%
  • Permanent heat, light, and ventilation are installed and operating

How do I maintain and clean the new floor?

Please view our brief Printer-Friendly Guide containing invaluable information including steps for daily maintenance of your floor, a year-round maintenance schedule, and a list of things never to do with your wood floor.

What is the difference between sanding the floor and refinishing the floor?

When a floor is sanded a minimum of three grits of sandpaper are used. All of the seal, paint, and finish are removed. Typically, a floor should be sanded every ten years. At this point, all lines and graphics will be repainted. Likewise, whenever a floor is repaired, it should be re-sanded to maintain uniformity.

When a floor is refinished, it is simply screened and tacked, then refinished with one or two coats. Paint may be added at this time, but no paint will be removed. This should typically happen at least once a year.

Should I use tape on the floor?

We never recommend using tape of any kind of your finished maple gym floor. Especially during the first 30-90 days after finish has been applied, the likelihood of tape marring or even lifting the finish is high.

If temporary game lines are necessary, a water-based tempura paint in a light color that may be washed off with water after a short time is advised.

What do I do if the floor gets wet or flooded?

Don't overreact. Don't cut the floor. Remove the cove base around the floor and if possible turn on the air and/or set up fans to blow air on and under the floor. Remember that wood is hygroscopic and will buckle, cup, or crown with too much water, but will generally settle down as it dries back out. This takes time, sometimes two to three weeks.

Is a warranty on the floor offered?

We do offer a one-year warranty on installation and workmanship in addition to the one-year warranty offered by our manufacturer, Connor Sports Flooring. This warranty may be extended under certain circumstances.

What is DIN and is it important?

DIN stands for the Deutsches Institut für Normung. There are four tests which a floor must pass in order for the system to be considered DIN Certified. These are:

  • Ball Deflection - Measures the basketball's response off the sports floor system as compared to the ball's response off the concrete.
  • Shock Absorption - Measures the flooring system's ability to absorb impact forces normally absorbed by the athlete when landing on a hard surface such as concrete or asphalt.
  • Vertical Deflection - Measures the floor system's downward movement during impact of an athlete landing on the surface. This measurement is interdependent with area deflection criteria.
  • Area Deflection - Measures the floor system's ability to contain the deflected area under an athlete's impact, measures within 20" of impacted area. Also known as deformation control when combined with vertical deflection measurements.

Be aware when the DIN stamp appears on a floor. The following DIN ratings are:

  • DIN Certified: Passes all four Standards of DIN 18032 Part 2.
  • DIN Compliant: Passes two of the four Standards of DIN 18032 Part 2, shock absorption and ball rebound.
  • DIN Rated: This simply means that the floor has been tested, and says nothing about its certification or compliance.

DIN is important as an industry-standard performance testing scale. This ensures that you're always comparing apples to apples.